At Multi Import, we take care to ensure that your order is processed, packed and delivered in good condition. Please read the following policy carefully to understand our cancellation, replacement and refund process.

Cancellation Before Shipment

An order may be cancelled only if it has not yet been shipped.

To request a cancellation, please contact us as soon as possible by:

• Email: support@multiimport.shop

• Phone: +91 72087 45958

Once an order has been shipped, it cannot be cancelled.

If an eligible cancellation is approved, the applicable refund will be processed according to the payment method used for the order.

Returns

Products may be returned within 7 days from the date of delivery, provided they are sealed, unopened, unused, and in their original packaging, with the original seals, labels, barcodes and other product components intact, wherever applicable.

The customer will be responsible for the return shipping charges for eligible returns.

To request a return, please contact us within 7 days of delivery using the contact details provided below. Once the returned product is received and verified, the applicable refund will be processed according to this policy.

However, if you receive a damaged, incorrect, or expired product, you may be eligible for a replacement as described below.

Replacement Policy

A replacement may be provided in the following situations:

• You received a product different from the product you ordered.

• You received a product that was damaged during transit.

• You received an expired product.

To request a replacement, please contact us promptly after receiving your order and provide your order details along with clear photographs or other relevant evidence of the issue.

For damaged or incorrect deliveries, we may request an unboxing video or photographs to help us verify the condition of the package and product at the time of delivery.

Our team will review the information provided and confirm whether the order is eligible for replacement.

Eligible replacement products must be returned in their original packaging, with the original seals, labels, barcodes and other product components intact, wherever applicable.

Refunds

Refunds are applicable only in cases where a refund is approved under this policy, including an eligible cancellation before shipment, an eligible return, or where a replacement cannot reasonably be provided.

Online Payments

For payments made through Razorpay or other online payment methods, an approved refund will be processed to the original payment method.

Once the refund has been initiated, it is generally processed within 7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Products Not Eligible for Replacement

A replacement will generally not be provided in the following circumstances:

• The product has been damaged due to misuse, improper handling or overuse after delivery.

• The product is returned without its original packaging, labels, seals, barcodes or other original components, where applicable.

• The product's serial number or other identifying information has been tampered with or removed.

• The issue is caused by normal wear and tear or improper use after delivery.

• The product is returned in a condition that prevents us from verifying its authenticity or condition.

• The claim does not relate to an eligible damaged, incorrect or expired product.

Promotional & Festival Offers

For orders that include a free promotional gift, the free gift must be returned along with the applicable product if the approved cancellation, replacement or refund requires the product to be returned.

If the promotional gift is not returned when required, the applicable value of the promotional gift may be adjusted against the refund, where permitted.

Return Address

Eligible returns and replacements should be sent to:

Multi Import
316, 3rd Floor, Moriswala Building
Saboo Siddik Road, Musafir Khana
Mumbai – 400001
India

How to Contact Us

For cancellation, return, replacement or refund-related queries, please contact us using the details below:

Email: support@multiimport.shop
Phone: +91 72087 45958

Please keep your order number and registered contact details available when contacting us so that we can assist you promptly.

 

---

 

Important: This policy describes our standard cancellation, return, replacement and refund process.